Effective Date: 1st April, 2025
Last Updated: 1st April, 2025

At Funnelsani (a concern of Agarwal Consulting Group), customer satisfaction is at the core of what we do. This Refund & Cancellation Policy outlines the scenarios where refunds are applicable and gives you a step-by-step understanding of how refunds and cancellations are handled. By accessing or purchasing from https://www.funnelsani.com/, you agree to this policy.

1. Applicability

This Refund & Cancellation Policy covers:

• Digital Products: Online courses, eBooks, templates, and other instant-download products.

• Physical Products: Tangible items shipped to your address.

• Services & Coaching Programs: Subscriptions, consulting packages, and custom coaching plans.

2. Refund Eligibility

Product/Service Type:

Digital Products:
All sales of digital products are final and non-refundable. Exceptions are made only in the case of:

• Technical failures that prevent access or delivery and cannot be resolved.

• Verified duplicate payments.
  

Physical Products:
Although our business is primarily digital, in the event that any physical items are offered (e.g., promotional materials), refunds or replacements will be provided only for items that are defective or damaged upon delivery. Claims must be submitted within 7 days of receipt, along with photographic evidence. Additional terms and shipping conditions may apply.

Coaching / Consulting Services:
Refunds for coaching or consulting packages are only considered for the unused portion of the service in cases where:

• The service is canceled by us.

• The client qualifies under specific terms outlined in the service agreement.

• Partial refunds will not be issued for missed or unattended sessions unless otherwise agreed upon in advance.
  

2.1 For Digital Products

Refunds on digital products will only be processed under the following scenarios:

• Technical Issues: If the product was not delivered correctly due to technical errors (e.g., download link failure), refunds will be processed after verification.

• Duplicate Purchases: In case of accidental duplicate payments, refunds will be provided for the extra transaction after validation.

Non-Refundable Scenarios:

• Simply changing your mind after purchase.

• Failure to use or implement the content provided.

2.2 For Physical Products

We offer refunds or replacements for defective, damaged, or incorrect items received. Conditions include:

• The return request must be initiated within 7 calendar days of delivery.

• Items must be returned in original condition, unused, and with packaging intact.

• Customers are responsible for return shipping costs, except for damaged or incorrect items.

Refund Process:

• Once the item is received and inspected, refunds will be issued within 7 business days.

• Refunds will be made to the original payment method.

2.3 For Services & Coaching Programs

Refunds for unused services or canceled coaching sessions will be processed under the following conditions:

• Cancellation by Us: Full refund for sessions missed due to our error or cancellation.

• Client Cancellations: Partial refunds for unused sessions, provided cancellation is requested 7 days in advance of the next session. (This excludes upfront consulting/workshop setup fees).

Refunds for session-based coaching require written proof of cancellation sent to refunds@funnelsani.com

3. Refund Process

We aim to process refunds quickly and efficiently. Here’s how it works:

• Initiate a Refund Request: Contact us at [support@yourwebsite.com] with your:

  • Order number.

  • Reason for refund (evidence required if applicable).

• Verification: Our team will verify your claim within 5 business days.

• Refund Issuance:

  • Approved refunds will be processed within 7 business days to the original payment method or credited as a voucher (for credit-refund scenarios).

4. Cancellations

4.1 Subscription Services

• Monthly Subscriptions: Subscriptions can be canceled at any time. However, cancellations made after billing will apply to the subsequent billing cycle.

• Prepaid Subscriptions: No refunds for cancellations mid-term unless stated otherwise.

4.2 Coaching/Consulting Cancellation:

• Coaching agreements canceled mid-course will incur a 10% administration fee for processing refunds for unused sessions.

• Cancelations within 48 hours of the next session are non-refundable.

5. Refund Exceptions

Refunds will not be approved for:

• Failure to apply tools, processes, or content delivered via courses, templates, or coaching services (e.g., failure to execute frameworks or strategies provided).

• Unauthorized transactions not reported within 24 hours of payment.

• Expired refund requests beyond the eligibility window (e.g., over 7 days for physical goods or beyond service usage period).

6. Fraud Prevention

We take fraudulent refund claims seriously. Customers filing false or unverifiable refund claims will be:

• Denied refunds.

• Subject to restrictions on future purchases/services.

If fraud is detected, the customer’s payment details may be shared with the relevant authorities for resolution.

7. Refund Timeline

Action:

• Refund Request Acknowledgment: Within 24 hours of submission.

• Verification and Claim Approval: 5 business days (after customer response and evidence submission).

• Refund Issuance: 7 business days (processed as per the original payment method or issued as store credit).

8. Contact for Refund Queries

If you have any questions about this Refund & Cancellation Policy, please reach out to us:

• Email: [support@funnelsani.com]

• Phone: [+91 8920649244]

• Address: [474 Ashoka Enclave 3, Sector 35 Faridabad, Haryana, 121003]

By accessing or purchasing our products and/or services, you confirm that you have read, understood, and agreed to the Refunds and Shipping Policy